Your line managers are pivotal to productivity, staff retention and overall business performance. Eight per cent of employees can take up 65% of management time dealing with work related performance concerns. Line managers are great assets. They need to be equipped to deal confidently with various people management challenges, promptly and efficiently to maintain a productive work environment.

What is the course about?

This course is for front-line managers seeking to enhance their ability to focus on dealing in a timely manner with various performance workplace scenarios. This course will build on the ability of line managers by upskilling them to:

• Use key skills to deal with conduct and capability matters
• Access up-to-date checklists giving practical hints and tips on different employment issues
• Drive improvement in service standards by addressing employee concerns without delay
• Save time and money as there is no need to dither through lack of know-how

Course Overview

The course is very interactive and draws on real work scenarios. You will learn:

• Principles of employment law and how it impacts front line managers
• Gain insights into becoming a more confident and effective line manager
• Recognise how to handle different employment situations
• How to set well written performance goals
• Recognise the difference between ‘capability and conduct’
• Use questioning techniques to get to the heart of issues
• Deliver practical feedback that has impact
• Initiate and control difficult conversations
• Highlights of conducting workplace investigations

Add-ons

• Bring an example of a work issue and get individual advice
• Line managers reference guide
• Attendance certificate

98% of delegates rated the course excellent or good.

"The training was very enjoyable, informative with tools and materials which I can use." Operations Director

Total cost just £387 + VAT. 

Please email us for further information: enquiries@lotushr.co.uk